Store Policies
Frequently Asked Questions
- Can I cancel or request a refund for an order that was placed?
Once an order is placed, we are unable to make any cancellations. If you are unsure of an item or can't decide between a few, we highly encourage you to reach out to our styling experts that can help you decide before you buy. We do not process refunds and cannot make exceptions. Please read our Returns and Exchanges section to learn more.
- I have a bridal trial or wedding coming up very soon and I need to expedite my order, how can I do so?
We try our best to accommodate rush orders if the item(s) is in stock and ready to ship. Please contact us with as much information as possible to see if we can process your order and ship it quicker.
- The item(s) I want are only available for pre-order, when will I receive them?
Pre-order items DO NOT have the same processing time as items that are in stock. When browsing through our pre-order items, you will see approximate dates of when the items are expected to be available. Once the item becomes available and is shipped, you will receive a shipping confirmation from our website. Please do not attempt to cancel your order or request to expedite the order as we are unable to do either one. If the item ships sooner than expected then we are all in luck!
Returns and Exchanges
All Glitz and Glam items are carefully inspected and packaged well before they are sent to you. In the event that your item(s) arrive(s) damaged, please notify us immediately by sending pictures and order information to glitzandglambridal@yahoo.com. We will get back to you as soon as possible.
Due to the nature of our products, we are unable to accept returns for any reason. However, you may exchange an item provided that it is sent back within 14 days of delivery and packed well in its original packaging. If the item arrives damaged, appears to have been worn, is not sent back in its original packaging, or does not have the original tag attached, the exchange request will be canceled and the item will be returned to sender.
To initiate the exchange process, please send an email to glitzandglambridal@yahoo.com with the following information: full name, order number, shipping address, and a phone number where we can reach you in case we have any questions.
If the item you want to exchange for is out of stock or unavailable, we will provide you with STORE CREDIT which can be used towards another purchase or when the item comes back in stock. Additionally, if the item you choose to exchange for is of lesser value, we will credit you the difference in the form of Store Credit which can be used towards another purchase. Items of higher value will require the difference to be paid for before the item can be shipped to you.
IMPORTANT: The buyer is responsible for the shipping costs of any exchanges. It is highly recommended to use a trackable and insured shipping method such as USPS Priority Mail or FedEx. Tracking and insurance protect your bridal accessory from loss or damage during transit. Please note that we are not responsible for the non-arrival of accessories sent back for exchange or items that were damaged on their way back to us.
Shipping and Timeframes
All orders are carefully packaged with lots of love and care to ensure that the bridal accessories arrive intact. Once your order is placed, it may take 3-5 business days to process (not including days in transit with the carrier). Orders are processed Monday - Friday during standard business hours. Please note: During sales events and peak bridal season, orders may take a little longer than usual to process. Transit delays with the carrier are beyond our control.